This Shipping Policy outlines the procedures, timeframes, and terms concerning the dispatch and delivery of goods purchased from www.haweastoragesheds.com. HAWEA STORAGE SHEDS LIMITED operates these logistics to supply drawer storage boxes primarily to our customers situated within Europe.
- Order Processing and Dispatch Location
Upon successful confirmation of your order, our administrative and warehouse teams require 1 to 2 working days to process, pack, and prepare the items for transit.
Every order is processed and dispatched directly from our internal warehouse facility. The registered physical origin for all shipments is:
Dispatch Address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand
- Shipping Carriers and Timeframes
To facilitate efficient cross-border logistics to the European region, we collaborate with established international courier networks, specifically utilising priority services from DHL, FedEx, and UPS.
Standard Transit Time: Following the 1-2 working days processing period, the estimated transit time for deliveries to Europe is 7 to 10 working days.
We aim to meet these standard schedules consistently; however, transit durations are estimates and may be subject to standard variations within the international logistics network.
- Order Tracking and Notifications
We operate an automated communication system to keep you informed of your order’s progression. Tracking updates will be automatically sent to the email address you provided at checkout.
You can expect to receive structured email notifications at the following key logistical milestones:
Confirmation of dispatch from our New Zealand facility.
Arrival and processing at international transit nodes.
Handover to the local distribution network for final delivery.
- Delayed Shipments and Resolutions
We actively monitor our logistical operations. If your order remains undelivered beyond the standard 7 to 10 working days transit period, we request that you contact our support team.
Upon notification, we will immediately initiate a formal investigation with the respective carrier (DHL, FedEx, or UPS). Following a factual review of the logistical delay or disruption, we will determine an appropriate and fair resolution. Depending on the specific circumstances of the carrier’s investigation, this resolution will involve either:
A full refund of the purchase price; or
The issuance of a replacement shipment at no additional cost.
- Contact Information
For any formal correspondence or enquiries regarding the delivery of your order, please contact us using the corporate details below:
Operating Company: HAWEA STORAGE SHEDS LIMITED
Registration Number: NZBN:9429053562760
Company & Warehouse Address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand
Contact Email: underwear@haweastoragesheds.com
Contact Telephone: +64 34431443
