Welcome to the Haweastoragesheds FAQ page. Below you will find clear, formal guidance regarding our operations, payment processing, shipping procedures, and your rights as a consumer.
- What payment methods are accepted?
We accept a variety of standard, globally recognised payment methods to facilitate your transaction. You may complete your purchase using major credit and debit cards, including Visa, Mastercard, and American Express. Additionally, we support digital wallets and mobile payment options, specifically Apple Pay and Google Pay. - Where are your products dispatched from?
All orders are processed, packaged, and dispatched directly from our internal warehouse facility. Our logistics operations are based at our registered physical address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand. - What are the expected shipping timeframes to Europe?
We primarily serve customers within the European region. To ensure efficient delivery, we collaborate with established international carriers, including DHL, FedEx, and UPS Priority services. The standard transit time for European deliveries is estimated at 7 to 10 working days following dispatch from our warehouse. - How will I know the status of my order?
We operate an automated tracking notification system. You will receive email updates at key logistical milestones sent directly to the email address you provided at checkout. These notifications are automatically generated when your order is dispatched, when it arrives at transit facilities, and during the local delivery phase, keeping you informed of your order’s progress. - What is the procedure if my delivery is delayed?
We aim to meet our stated shipping timeframes consistently. However, if your order exceeds the standard 7 to 10 working days, please contact us. We will immediately initiate a formal investigation with the respective carrier. Following a factual review of the delay, we will arrange an appropriate resolution, which may include a full refund or a replacement shipment, depending on the circumstances. - What is your return policy for European customers?
In strict compliance with the European Union Consumer Rights Directive, you hold a 14-day Right of Withdrawal. You may withdraw from your purchase contract within 14 days from the day you acquire physical possession of the goods, without providing any reason. To exercise this right, please notify our administrative team by email at underwear@haweastoragesheds.com. - How do you handle defective or damaged items?
We endeavour to dispatch all items in proper condition. If you receive an item that is defective or damaged in transit, you are protected under our replacement procedures.
You are not required to return the physical damaged item to our facility.
Please contact our customer support team at underwear@haweastoragesheds.com with clear photographic evidence of the damage.
Upon verification of the photographs, we will promptly process either a full refund or a replacement shipment to resolve the issue.
- How can I contact the company directly?
For any further enquiries, you may contact our team using the corporate details below:
Operating Company: HAWEA STORAGE SHEDS LIMITED
Email: underwear@haweastoragesheds.com
Telephone: +64 34431443
Company & Warehouse Address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand
Registration Number: NZBN:9429053562760
