This Return and Refund Policy sets out the formal procedures and statutory rights concerning purchases of drawer storage boxes made through www.haweastoragesheds.com. HAWEA STORAGE SHEDS LIMITED operates in strict accordance with the European Union Consumer Rights Directive and New Zealand commercial regulations.
- 14-Day Right of Withdrawal (European Consumers)
In compliance with European consumer protection laws, customers located within the European region possess the Right of Withdrawal. You may withdraw from your purchase contract without providing any reason within 14 days.
The withdrawal period expires 14 days from the day on which you, or a designated third party, acquire physical possession of the goods.
To exercise this right, you must inform us of your decision via a clear statement sent to our administrative email: underwear@haweastoragesheds.com.
Return Address: If you exercise your Right of Withdrawal, the physical items must be returned to our internal facility at the following address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand.
- Defective or Damaged Goods
We aim to dispatch all items from our warehouse in proper condition. If you receive an item that is damaged in transit or defective, you are protected under our replacement procedures.
Photographic Evidence: You are not required to return the physical damaged item to our New Zealand facility. Instead, please contact our customer support team at underwear@haweastoragesheds.com and provide clear photographic evidence of the defect or damage.
Resolution: Upon verification of the photographs, we will promptly process either a full refund or a replacement shipment, resolving the matter without imposing further return shipping burdens on you.
- Shipping Delays and Non-Delivery
We primarily serve the European market and collaborate with established international carriers, including DHL, FedEx, and UPS Priority services.
Standard Transit: The expected transit time for European deliveries is 7 to 10 working days following dispatch.
Tracking: We operate an automated tracking system. You will receive notifications at the email address provided during checkout at key logistical milestones, including order dispatch, arrival at transit nodes, and local out-for-delivery status.
Delay Resolution: Should your order exceed the standard 7 to 10 working days transit timeframe, please notify us. We will immediately initiate a formal investigation with the respective carrier. Following a factual review of the situation, we will determine an appropriate resolution, which will result in either a full refund of your purchase or the dispatch of a replacement order.
- Refund Processing and Payment Methods
When a refund is approved—whether through the Right of Withdrawal, a verified damage claim, or an extended shipping delay—the funds will be credited back to your original payment method.
Supported Payment Methods: We process transactions and issue refunds exclusively through globally recognised payment methods, specifically including Visa, Mastercard, American Express, Apple Pay, Google Pay, and supported digital wallets.
Processing Timeframe: Once a refund is initiated from our system, please allow standard processing time for the funds to clear and reflect in your account. The exact timeframe varies depending on the processing policies of your specific card issuer or digital wallet provider.
- Corporate Information
For all enquiries regarding returns, refunds, or your statutory rights, please contact us using our registered business details:
Operating Company: HAWEA STORAGE SHEDS LIMITED
Registration Number: NZBN:9429053562760
Company & Return Address: 39 Sunrise Bay Drive, Wanaka, 9305, New Zealand
Contact Email: underwear@haweastoragesheds.com
Contact Telephone: +64 34431443
